We welcome all feedback from patients to our Clinic and love to hear about how we can improve the practice
We also have a patient feedback survey which is located at the front desk. All patient feedback is reviewed by the Practice Manager who will initiate the appropriate steps to follow up your complaint. An acknowledgement will be sent to you within 24 hours of your complaint being received. Alternatively you may speak with the practice manager in person or via phone on (03) 9078 9997.
Despite our best intentions, complaints may arise. Our practice deals with complaints in a courteous and understanding manner. Perceptions of what is reasonable and fair can change when patients are unwell or anxious. Patient satisfaction affects health outcomes and our practice acknowledges that patient complaints are an important source of customer feedback. If you have a complaint please contact the Practice Manager at the Clinic on (03) 9078 9997 or via email at info@hemac.com.au A response to your feedback will be acknowledged within 24 hours of being received and a response will be forwarded to you within 5 business days.